Terms of Service

Last Updated: September 2026

Welcome to Mars Hardware Wallet.

By accessing or using our website, placing an order, or purchasing our products, you agree to these Terms of Service.

1. About Our Products

Mars Hardware Wallet provides hardware wallet products and related accessories for digital-asset self-custody and security.

Product specifications, features, compatibility, availability, and pricing may change without notice.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and pricing are accurate.

However, minor differences may occur between product images and the actual product due to manufacturing changes, displays, photography, or other factors.

3. Orders

We reserve the right to refuse, limit, or cancel an order where appropriate, including in cases involving:

Suspected fraudulent activity
Incorrect pricing or product information
Product availability issues
Incorrect customer information
Other circumstances requiring order cancellation

If an order is cancelled after payment has been received, the applicable payment will be refunded.

4. Customer Responsibility

Customers are responsible for using hardware wallet products according to the applicable product documentation and instructions.

Customers are also responsible for securely storing their recovery information.

Mars Hardware Wallet does not have access to and cannot recover a customer's private keys or recovery phrase.

5. Recovery Phrase

Your recovery phrase is highly sensitive security information.

Never share your recovery phrase with anyone.

Mars Hardware Wallet will never request your recovery phrase through email, phone, social media, live chat, or any other communication channel.

6. Digital Assets

Mars Hardware Wallet provides hardware wallet products and related information.

We do not provide investment, financial, tax, or legal advice.

The value of digital assets may fluctuate significantly, and customers are solely responsible for their own digital-asset decisions and transactions.

7. Third-Party Products and Services

Certain products or services may be provided by third-party manufacturers, software providers, payment providers, shipping companies, or other service providers.

Where applicable, the relevant third-party terms and warranty conditions may also apply.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Mars Hardware Wallet shall not be responsible for losses resulting from improper use of products, loss of recovery information, unauthorized access caused by customer actions, or digital-asset market movements.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.