Privacy Policy

Last Updated: September 2026

Mars Hardware Wallet respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

Name
Email address
Shipping and billing address
Phone number
Order information
Payment and transaction information processed through our payment providers
Customer service communications
Website usage and technical information
Device, browser, and IP address information where applicable

2. How We Use Your Information

We may use your information to:

Process and fulfill orders
Deliver products
Provide order and shipping updates
Provide customer support
Process returns, refunds, and warranty requests
Improve our website and services
Prevent fraud and unauthorized activity
Comply with applicable legal requirements

3. Payment Information

Payment information is processed through our payment providers.

Mars Hardware Wallet does not need your cryptocurrency private keys, wallet PIN, or recovery phrase to process an order or provide customer support.

4. Cookies

Our website may use cookies and similar technologies to:

Operate essential website functions
Remember preferences
Understand website traffic
Improve website performance
Support marketing and analytics where applicable

You may be able to manage cookie preferences through your browser or available website settings.

5. Third-Party Services

We may use third-party service providers for services such as payment processing, shipping, analytics, marketing, customer support, and website functionality.

These providers may process information as necessary to provide their services.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no internet-based service can be guaranteed to be completely secure.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including rights to access, correct, delete, or restrict certain processing of your information.

Requests may be submitted through our contact information below.