Last Updated: September 2026
At Mars Hardware Wallet, we are committed to providing a reliable and straightforward shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are processed after payment has been successfully confirmed.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Please make sure that your shipping address and contact information are accurate before completing your purchase.
2. Delivery Time
Our estimated shipping time is:
5–10 business days
Delivery times may vary depending on the destination, carrier, customs procedures, weather, holidays, or other circumstances outside our control.
The estimated delivery time does not include unexpected delays caused by customs clearance, carrier disruptions, or incorrect shipping information.
3. Tracking Information
Once your order has been shipped, tracking information may be provided by email.
Tracking information may take some time to become active after the carrier receives and scans the package.
If your tracking information has not been updated for an extended period, please contact our support team.
4. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned to us because of an incorrect or incomplete address, additional shipping costs may apply before the order can be reshipped.
Please contact us as soon as possible if you notice an error in your shipping information.
5. Lost, Damaged, or Delayed Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at:
support@marshardwaerwallet.com
We will work with the appropriate shipping carrier to investigate the issue and determine the appropriate solution.
6. Customs and Import Duties
For international orders, customs duties, taxes, or other import-related charges may apply depending on the destination country.
Any applicable customs duties or import taxes are the responsibility of the customer unless otherwise stated at checkout.
7. Contact Us
If you have questions about shipping or your order, please contact:
Email: support@marshardwaerwallet.com
Mars Hardware Wallet